Shipping Policy

Last updated: [Date]

At AXEONY, we strive to provide efficient and reliable shipping to ensure your products reach you in a timely manner. Please review our shipping policy below for details on shipping methods, costs, and delivery times.

1. Shipping Methods and Costs

1.1 Standard Shipping

Delivery Time: 5-7 business days
Cost: Calculated at checkout based on your location and the weight of your order

1.2 Expedited Shipping

Delivery Time: 2-3 business days
Cost: Calculated at checkout based on your location and the weight of your order

1.3 International Shipping

Delivery Time: Varies by destination
Cost: Calculated at checkout based on your location and the weight of your order

2. Order Processing

2.1 Processing Time
Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

2.2 Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can track your order using the provided tracking number.

3. Delivery Times

Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

4. Shipping Restrictions

We currently ship to addresses within [Your Country] and select international locations. Please note that we do not ship to P.O. boxes or APO/FPO addresses.

5. Shipping Delays

While we strive to deliver your order within the estimated time frame, there may be occasions where delivery times are affected by factors beyond our control, such as weather conditions, customs processing delays, or carrier delays. We appreciate your understanding in such cases.

6. Lost or Damaged Packages

6.1 Lost Packages
If your package is lost in transit, please contact us at sales @axeony.com. We will work with the carrier to locate your package or provide a replacement if necessary.

6.2 Damaged Packages
If your package arrives damaged, please retain all packaging materials and contact us immediately at sales@axeony.com with your order number and photos of the damaged product. We will assess the damage and provide a resolution.

7. Return and Refund Policy

We offer a 7-day return policy from the date of product delivery. If you are not satisfied with your purchase, you may return it within 7 days for a refund. Please refer to our Refund Policy for more details on how to process a return.

8. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

Email: sales@axeony.com